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Neel: Our solutions try to maintain the balance of reducing fraud loss without compromising the user experience by adding unnecessary friction. In many ways, it’s like a flywheel effect. These savings in turn become investments that fund our big, bold bets and make sure we continually improve our product. It boils down to tactical things like reducing losses from fraud and improving the experience for our customers. What we deal with on the Uber Eats side of things is primarily eliminating or stopping fraudsters from abusing our platform to defraud Uber or our customers. Trupti: Risk management is a broad bucket. What is risk management? What types of technologies and strategies do you use to mitigate risk on the Uber platform?
#Real time commodity risk engine machine learning software#
Uber is also a very global company and I was excited to get the chance to work on software that would positively impact people all around the world. I read more about it later and I was very impressed at how much engineering work is going on behind the scenes on the Uber platform. One of the engineers who helped me get set up told me about his experience working at Uber. Neel: I became interested in working at Uber after creating a hackathon project in college where we used the Uber API. Neel Mouleeswaran is a software engineer for Uber’s Risk team. This creates an environment where you can make a mark and also have an ecosystem that supports your bold ideas. In many ways, Uber-especially Uber Eats-feels like a startup nestled in a larger company. I was looking for something new, something more challenging at a company where I knew I could make an impact. Since I’d been an Uber loyalist for awhile and was in love with the product, when the opportunity came around to join the Risk team, I didn’t think twice. Uber gave me additional transportation flexibility when I moved. Transportation is very different when you move from New York City to really anywhere else. A few years ago, I moved from Manhattan (where most people don’t own a car) to Seattle (where many people do), and Uber made it possible for me to get around without buying a car. Trupti: Even before joining Uber, I was a frequent user of our rider app. Along with getting to work on cool and challenging projects, what also interested me about risk analysis was getting to think about how fraudsters find vulnerabilities and how we can build solutions to continuously stay one step ahead of them. While on the fraud team, I had my first exposure to working in risk. When I was in college, I had the opportunity to intern at Uber on the fraud team, which was an awesome experience. Neel: My background is in software engineering, mainly in back-end systems. Ever since I started, it’s been an amazing ride. When Uber approached me for this role, it seemed like an exciting opportunity to challenge myself and expand my career space. I’ve always partnered with risk teams, even when I was in FinTech. Payment, in general, goes hand in hand with risk. Trupti: My background is in FinTech: payments, credit cards, and gift cards. How did you first get interested in risk engineering and risk analytics? Trupti Natu is a senior risk strategy manager for Uber Eats. To better understand the world of risk analysis at Uber, we sat down with Trupti Natu, a risk strategy manager, and Neel Mouleeswaran, a risk engineer, to discuss how they got interested in risk, why they came to Uber, and what is most rewarding (and challenging) about minimizing risk for a three-sided marketplace: In addition to designing and building complex back-end systems to validate payments integrity, this team develops tools to thwart risk in real time by identifying suspicious activity and freezing bad actors in their tracks. Turning this vision into a scalable reality is the Uber Eats Risk Analysis team, a group of data scientists, engineers, and strategists responsible for mitigating risk on our payments platform through technology, research, and policy. With over eight ways to pay using the Uber Eats app, it is critical that our platform facilitates quick, frictionless interactions while ensuring the integrity of user payments and earnings. This three-sided marketplace relies on smooth, secure transactions between users on our payment platform. Under the hood of the core Uber Eats experience-tap a button, place an order-is a three-sided marketplace of eaters, delivery-partners, and restaurant-partners connected by a complex network of features and services that facilitate the seamless delivery of your favorite meals.